Machine Investment Company Product Warranty Card

Warranty period:

• The warranty period for electrical appliances is one year from the date of the bill of sale against manufacturing defects.
• The warranty period for household pumps is two years from the date of the bill of sale against manufacturing defects.
• The warranty period for spare parts is six months from the invoice date against manufacturing defects.

General Rules and Conditions of Warranty

1. The product must be within the warranty period and under the original bill of sale.
2. The warranty period for submersible motors is one year from the date of the bill of sale
3. The customer gets a new product only if there is a malfunction with the first operation and the customer gets the product repaired during the rest of the warranty period.
4. Installation, operation and regular maintenance should be carried out in accordance with the recommendations of the user manual.
5. The warranty does not cover any defect or malfunction of the product resulting from misuse, improper installation, improper operation, or failure to comply with the product’s regular maintenance instructions.
6. Product consumables are not covered by the warranty.
7. Tampering with the product, disassembling or servicing it by non-professionals or using non-original parts will void the warranty.
8. The customer must bring the product to one of the branches of the company, and in the case of requesting on-site maintenance service, the customer shall bear the external maintenance fees and equipment fees in addition to the cost of materials that are not covered by the warranty.
9. If the warranty conditions are met, Al-Alla Investment Company only bears the value of the damaged spare parts due to the manufacturing defect, and the company does not bear any costs or damages that may occur due to the defect in the product, and the warranty does not include disassembly, transportation, installation, electrical fees, or on-site inspection fees.
10. If the product malfunctions, you must immediately stop using it and send it to the nearest branch, and any additional damage caused by delayed repair is not covered by the warranty.
11. The power supply voltage with the load must be identical to the nominal voltage with a difference of no more than 5%, while in the case of artesian wells, a decrease of no more than 3% is allowed.
12. The product (except for the plungers) should be installed in a well-ventilated and dry place with no water dripping on it, and home desalination units should be installed in an air-conditioned location.
13. Well water temperature is 25 degrees Celsius.
14. The warranty is void if the plunger is attached to a coaxial sprayer or fittings that were not agreed upon at the time of sale.
15. Voids diver’s warranty in the absence of a well bag
16. The warranty is void if the products are operated on a non-permanent power source (generator) without agreement with the machine company.

Warranty conditions for pumps and plungers

1. The above general rules and conditions are an integral part of the warranty terms.
2. The warranty does not cover any damage to the product due to dry operation or operation without water flow and with proper protection, the warranty is void if the plungers are not completely submerged in water or the water flow rate is less than the rated rate in the case of artesian plungers.
3. A cable sized appropriately for the motor’s nominal load should be used to avoid voltage drops during operation.

4. In case of automatic operation of 1Faz products, a float with an ampere corresponding to the nominal ampere of the product must be used, otherwise a control panel must be used.
5. An appropriately sized breaker must be used to protect 1V products from short-circuit currents.
6. A control panel must be used to operate the 3VZ products and must be equipped with protectors of appropriate sizes to prevent short-circuit currents, over- and under-voltages, over- or under-voltages, or interruptions to a fuse, and include appropriate protection to prevent dry running.
7. Successive take-offs of products cause damage to their engine, and when selecting them, the time between stopping and starting must be at least 5 minutes, and for plungers, at least 15 minutes.
8. The actual operating point must be within the appropriate operating range of the product, operating at a flow rate below the minimum or above the maximum may result in repetitive damage and is not covered under warranty.
9. If the temperature drops below zero degrees Celsius, the water inside the pump freezes and results in severe damage to the pump parts and is not covered by the warranty, the pump must be emptied of water after it is stopped when the temperature drops.
10. Products except sewage plungers are suitable for pumping clean water, the presence of sediment in water may lead to damage to product parts and are not covered by the warranty.
11. Sewer plungers are suitable for pumping sewage only and the warranty is canceled if used for pumping water that includes other substances.
12. The product should be run at least once a week to avoid product fossilization due to discontinued use.

Warranty requirements for pump drive and control systems

1. The above general rules and conditions are an integral part of the warranty terms.
2. The pump current must be less than the nominal current of the pressure device/ float/pressure switch.
3. For regular automatic operation, the maximum pumping height must not exceed 80% of the operating pressure of the pressurizer, and the pump pressure must be at least 1 bar higher than the restart pressure of the pressurizer.
4. The maximum pump pressure must not exceed the operating pressure of the pressure tank/pressure switch/pressure device.
5. For regular automatic operation the pressure tank air must be set to be equal to the restart pressure of the pump.
6. The air pressure compensation of the pressure tank should be done every six months at the latest to compensate for leaking air.
7. Repeated starting and stopping causes damage to the pressure switch and is not covered under warranty. The time between stopping and restarting must be at least 5 minutes.

Warranty conditions for home desalination units

1. The above general rules and conditions are an integral part of the warranty terms.
2. Desalination units must be used with a pressure tank. Units that feed an open tank are not covered by the warranty.
3. Stopping the operation of the desalination units for more than a week may lead to damage to some parts and may require replacement of filters and is not covered by the warranty.
4. Desalination units are suitable for municipal water with salts not exceeding 1000 mg/L, using untreated water may result in damage to some parts of the unit and is not covered by the warranty.
5. Consumable filters are not covered under warranty.
6. Filters must be replaced regularly according to the filter replacement schedule and any component that is damaged due to delayed maintenance will void the warranty.
7. Shutting off the drain water line causes serious damage to the product and is not covered by the warranty.

To book external maintenance appointments and to know the maintenance service fees by calling the nearest branch.